take pride in delivering your surfboards and accessories safely and efficiently. Please review our standard shipping policy below for all orders within Australia and international deliveries.
Delivery Locations: We ship Australia-wide, including metropolitan and regional areas.
Standard Shipping Timeframes: Orders are typically dispatched within 1-3 business days after board completion. Estimated delivery times are:
Shipping Fees:
Calculated at checkout
We take extra care to ensure your surfboard arrives in pristine condition. All boards are securely packaged with eco-friendly materials designed to withstand transit.
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your delivery progress.
In the unlikely event your surfboard is damaged during transit or items are missing, please contact us within 48 hours of delivery. We’ll work with you to resolve the issue promptly.
Custom surfboards may require additional production and shipping time. Specific timeframes will be communicated during the order process.
For any shipping-related inquiries, feel free to contact our team at nev@nevcustoms.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nev@nevcustoms.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nev@nevcustoms.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nev@nevcustoms.com
Material: PU
If you are not sure about the dimensions for you, talk to Nev personally to see if it is right for you.
*Click on images to zoom
It had a generous helping of volume in the nose and low, soft rails that concluded in a flyer swallow tail. There was also a vee concave through the tail to help with lift and squirt off the bottom. From my first wave it was evident that this board had no issues generating speed.
