Yes, we ship internationally. 

If you choose certain providers, they will offer a tracking system for your shipment. For others, please reach out to Nev directly via the contact Information page, and he will assist you in tracking your board, as he is a local contact.

To track the progress of your custom board, simply contact Nev directly. He will provide you with updates on where your board is in the manufacturing process. Use the Contact Information Page

We accept board exchanges for size changes at our discretion, provided the board is in perfect condition and accompanied by proof of purchase. The customer is responsible for returning the board, and original shipping costs will be considered in the return decision. If you have further questions about your return, feel free to contact our team.

If you’re not satisfied with the performance of your board, please give us a call. We’ll work with you to find a solution. If necessary, you can return the board, and we’ll offer you a discount on your next purchase or help you find an alternative that suits your needs.

The main difference is in the materials and construction methods used.

PU (Polyurethane) Epoxy Stringer Blanks:
PU boards are made from polyurethane foam with a polyester resin. This traditional method has been used for over 60 years and includes a stringer, which adds stiffness and strength. Some modern variations may include stringerless designs, where the board is machined with grooves to enhance flex without a traditional stringer.

EPS (Expanded Polystyrene) Epoxy and Carbon Strip Construction:
EPS boards use expanded polystyrene foam and require epoxy resin for lamination because polyurethane resin can damage the foam. When someone requests an epoxy board, they are usually looking for an EPS blank with an epoxy lamination.

In terms of construction, you can choose between:

• EPS with a Stringer: This offers traditional stiffness and performance underfoot.
  
• EPS with a Carbon Strip: This option allows for more flex, providing a different feel and performance on the water.
  

The choice between a stringer or a carbon strip often comes down to personal preference and the type of feel a surfer wants under their feet. Many professional surfers still prefer stringers for their feedback and tension, while others opt for the flexibility of carbon strips.

A carbon strip enhances a surfboard's flexibility and performance by allowing for better torsional flex. Unlike a traditional stringer, which limits movement, the carbon strip lets the board twist during turns. This improves responsiveness and helps maintain stability while providing some tension underfoot. To summarise, a carbon strip gives the board a lively feel, making it more agile and responsive in the water.

Airbrush/Spray Designs:
The term "airbrush" often refers to detailed graphics applied using a spray technique, but it’s more accurate to categorise this work as "spray" designs.

Painted Artwork Designs:
In contrast, painted artwork typically refers to designs created with brushes rather than sprays. This method allows for greater detail, texture, and personalisation. Painted designs can feature intricate images, illustrations, or custom artwork that enhances the board's aesthetic. The flexibility of paint offers artists the ability to create unique, one-of-a-kind designs that stand out.

Spray designs can vary in complexity:

1. Simple Spray: This involves a single solid colour covering the entire board or perhaps two distinct colours applied to different sections, such as the bottom and rails. It provides a clean, straightforward look.
2. Complicated Spray: This type incorporates multiple colours and intricate elements, such as thin lines or patterns created with tape. The complexity here allows for more visual interest and depth.
3. Very Complex Spray: This includes highly detailed designs featuring various colours and patterns, showcasing advanced techniques and artistic flair. These designs can be quite elaborate, making the board a true work of art.

During your complimentary 15-minute Zoom call with Nev, you'll discuss your surfing experience and goals. Nev will draw on his 50 years of experience to interpret your needs and provide tailored insights on the best board for you. After identifying what you need, he’ll share his screen to collaborate on your board design using Shape 3D. You can also start designing graphics with the Board Builder tool during the call, or continue on your own afterward. This session is designed to help you find the perfect board that aligns with your surfing aspirations.

It's not essential to attend your 15-minute Zoom call with Nev if you're completely confident about what you want for your custom board. However, the call offers a valuable opportunity to discuss your preferences and get expert insights, which can enhance your overall experience. If you feel certain about your choices, you can proceed without the call. It is also recommended to still attend a Zoom call with Nev if you are purchasing a replica board or legendary replica.

If you’re unable to make your 15-minute Zoom call with Nev, simply let us know via email , and we’ll be happy to reschedule for you. If you miss the call, don’t worry—we’ll arrange another time for you.

Yes, you can definitely get assistance from Nev even if you’re not looking for a Nev board. If you’re feeling unsure about what surfboard to buy—whether due to an overwhelming experience in a shop or confusion while shopping online—Nev can help. During your Zoom call, just let him know the brand you’re interested in, and he’ll guide you through the brand's website to help you choose the right board. He’ll provide recommendations based on your surfing needs, so when you go to the store, you’ll feel confident in your purchase. The consultation fee is $75, which covers his expert advice tailored to your requirements.